Effective Date: 2026 | Governing Law: United States

By accessing or using Urban Or Chard Goods ("we," "us," or "our") at urbanorchardgoods.info, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

1. User Responsibilities

You agree to use Urban Or Chard Goods only for lawful purposes. You must not use the site to engage in any activity that is fraudulent, harmful, or in violation of any applicable federal or state law. You are responsible for maintaining the confidentiality of your account information.

2. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. We reserve the right to correct errors and update information at any time without prior notice.

3. Payment & Orders

All prices are in U.S. Dollars (USD). Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

4. Limitation of Liability

To the maximum extent permitted by applicable law, Urban Or Chard Goods Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service. Our total liability shall not exceed the total amount paid for the specific product giving rise to the claim.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Urban Or Chard Goods. and is protected under U.S. copyright law. Unauthorized use is prohibited.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions.

7. Contact

Questions about our Terms? Contact us at legal@urbanorchardgoods.info or +1 573-470-6576.

Effective Date: 2026

Urban Or Chard Goods. ("we," "us," or "our") is committed to protecting your personal information in compliance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.

1. Data We Collect

We collect the following personal information when you interact with our store: Name, Email Address, Date of Birth, phone number, shipping/billing address, and payment information (processed securely through third-party processors).

2. How We Use Your Data

Your information is used to: process and fulfill orders (transactional), send order confirmations and shipping updates (transactional), and send promotional emails about new products, sales, and offers (promotional — with your consent). You may opt out of promotional emails at any time by clicking "Unsubscribe" in any email or using our Unsubscribe form.

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

4. Data Protection

We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and regular security audits to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

5. Third-Party Sharing

We do not sell your personal information to third parties. We may share data with trusted service providers (e.g., payment processors, shipping carriers) solely for order fulfillment purposes. These providers are contractually obligated to protect your information.

6. Your Rights

You have the right to access, update, or request deletion of your personal data. Submit requests to privacy@urbanorchardgoods.info.

Eligibility

To be eligible for a return, items must be: unused and in original condition, in original packaging with all tags and accessories, returned within 15 calendar days of the delivery date, and accompanied by proof of purchase (order ID or email confirmation).

How to Initiate a Return

Email returns@urbanorchardgoods.info with your Order ID and reason for return. Our team will respond within 1–2 business days with a prepaid return shipping label (for defective/wrong items) or return instructions.

Refund Timeline

Once your return is received and inspected, we will process your refund within 3–5 business days. Refunds are issued to the original payment method. Depending on your financial institution, it may take an additional 5–10 business days to appear on your statement.

Non-Returnable Items

The following items are not eligible for return: digital products (gift cards, SaaS licenses), food and beverage items once opened, personal care products once opened or used, items marked "Final Sale," and custom or personalized products.

Conditions

Items showing signs of use, damage by the customer, or missing original packaging will not be accepted and will be returned to the sender. Urban Or Chard Goods reserves the right to refuse any return that does not comply with our policy.